Repair Policy

We value our quality and craftmanship at Susan Saffron Jewelry. While jewelry is fragile and should be handled with the utmost care, we understand life happens. If you ever need a repair with any jewelry purchased through saffronjewelry.com or our Dallas store, please email info@saffronjewelry.com. Please provide your Order Number (if purchased online), Name, Return Address, Repair Issue, and attach any images that we may find helpful.

Repairs may be subject to an additional fee according to the nature of the item.

Are you needing something repaired not purchased through our website or Dallas store? No problem, just email info@saffronjewelry.com and provide your Repair Issue and attach any images that we may find helpful and we will get back to you with a quote and repair time estimate within 1-3 days.